Cancellation Policies For Normal Reservations
• Reservations that are canceled or modified 14 days in advance or more, receive 100% of your deposit 50% of total reservation).
• Reservations that are canceled or modified between 3 - 14 days from the date of the Check-In, only receive 50% of the deposit (25% of total reservation).
• Reservations that are canceled or modified between 0-3 days from the date of the Check-In lose 100% of the deposit (50% of the reservation).
• If you do not arrive for your reservation (NO SHOW), you lose 100% of the deposit.
• All refunds or reimbursements have an administrative charge of $100,000 COP.
• Cancellations or changes / modifications to the original reservation AFTER CHECK-IN have a penalty of one night of your reservation and no money back.
• All cancellations and modifications must be sent by email to firstname.lastname@example.org
Cancellation Policies for Retreat & Group Reservations (Reserving Entire Resort Exclusively)
If Gitana del Mar has to cancel the retreat for any reason on our behalf we will give you a full refund of any deposits paid.
If the retreat is cancelled for acts of God (Tsunami, earthquakes, storms) or civil unrest then we return all deposits minus the first $1,000 US.
If the Client cancels the retreat, all the deposits are non-refundable and as detailed below:*
If group reservation is cancelled within 3 months (90 days) of check-in date, client receives 50% refund of deposited amount to date (first 25% deposit).
If group reservation is cancelled within 31-90 days, client receives 25% refund of deposited amount to date.
If group reservation is cancelled within 0-30 days of check-in date, client receives NO refund.
*All refunds are subject to a 10% Processing Fee.